UpS Software Terms of Service

These Terms of Service explain how we provide and govern your access to and use of the UpS SaaS software, services, and any related software or product offerings (collectively, the "Service").

To help maintain our data accuracy and deliver relevant content and experiences, we may integrate third-party data sources in compliance with applicable law. For example, we may gather information such as store size, industry, and other business details from professional websites or public databases. We may also receive data from third parties, including partners and public sources, to detect, prevent, or resolve fraud, security, or technical issues, and to protect the rights, property, or safety of UpS Software, our users, and employees.

This document is a legally binding agreement between you and UpBase Technology Joint Stock Company ("we," "us," or "UpBase"). To access and use the Service, you must have an active UpS Software User Account ("UpS Software Account"). When we refer to "you" or "your," we mean the owner, agent, or employee of the registered UpS Software Account.

These Terms apply to all Services provided and owned by UpS Software. By registering for or using the Service, you agree to be bound by these Terms. Any new features or tools added to the current Service shall also be subject to these Terms.

You may review the current version of the Terms of Service at any time at: https://www.upbase.vn/term-privacy

We reserve the right to update and modify these Terms by posting changes. You should regularly check for updates, as your continued use of the Service after any changes implies your acceptance.

You must read, understand, and accept these Terms, including our Privacy Policy, before using the Service.

I. Definitions

1.1. By using our Service, you agree to comply with all terms and conditions in this document.

1.2. Definitions

  • "Customer Content" refers to all information and data (including text, customer chats, employee chats, images, photos, videos, audio, and documents) in any format or media that you provide or is provided on your behalf in relation to the Service.
  • "Your UpS Software User Account" includes data from Supported Platforms connected to your account.
  • "Employees" are additional user accounts that the Account Owner may create to grant others access.
  • "Supported Platforms" refer to third-party software, apps, products, or services integrated with the Service.

II. UpS Software User Account

To use the Service, you must create and maintain an account with accurate, complete, and up-to-date information. Failure to do so, including providing invalid or expired payment methods, may result in suspension or termination of your Account.

We may suspend or terminate your account if we detect any breach of the Terms or harmful use of the Service.

2.1. Information You Provide

You may provide personal information via the Service—for example, when registering, contacting support, or communicating via other disclosed channels. We will inform you whether the information is mandatory or voluntary and what the implications are if not provided.

Examples:

  • Registration Info: Name, phone number, email
  • Payment Info: Billing address, payment details, transaction history
  • Surveys: Feedback on features, future functionality, and service offerings

2.2. Automatically Collected Information

We automatically collect data about your device and how you use the Service using cookies or tracking technologies.

Examples:

  • Device Info: IP address, device type, operating system, browser version, ISP, language, location
  • Log Data: Access logs, IP origin, metadata
  • Usage Info: Dates and times of usage, viewed pages, in-app activity, crash logs, technical device info

2.3. Third-Party Sources

We may receive information from public sources or third parties and combine it with data we have to better serve and understand your needs.

III. General Terms

  • Technical support is available through designated UpBase channels.
  • The Service is currently provided in English and Vietnamese only.
  • We may amend these Terms at any time by posting an updated version. Continued use after changes indicates your agreement. If you disagree, discontinue use.
  • Do not use the Service for illegal purposes or in violation of laws or third-party platform terms. Violations may result in termination.
  • You may not reproduce, sell, or exploit any part of the Service without our express written permission.
  • You may not use UpBase trademarks or close variations in domain names or paid search ads.

IV. Our Rights

  • We may add/remove features, suspend or terminate access, or modify the Service without notice.
  • We may refuse service to anyone, at any time, for any reason.
  • We may delete content we find unlawful, offensive, defamatory, pornographic, or violating these Terms.
  • Any verbal or written abuse toward UpBase staff may result in immediate termination.
  • We may limit the availability of the Service in specific regions or jurisdictions.
  • UpBase staff or contractors may use the Service and could be considered competitors.

V. Fees and Payment

  • Service fees will be communicated before registration.
  • You may pay via cash, bank transfer, debit card, or supported payment gateways.
  • Invoices will be sent via your registered email. Reminders are sent 3+ days before due dates.
  • Late payments allow a 15-day grace period before restricted access. After 6 months, accounts may be canceled.
  • For issues with payments or invoices, contact our support team.
  • International users must comply with their local tax and legal regulations.
  • We may update our pricing at any time by posting on our website or notifying you via email. No refunds will be provided.

VI. Intellectual Property

  • We retain all rights to the Service, including source code and content.
  • You grant UpBase a non-exclusive, global license to use, reproduce, and display your Customer Content for service delivery.
  • We may use anonymized Customer Content to improve our offerings.
  • You retain all rights to your content, except for the limited license above.
  • You are responsible for the content you upload, link, or share via the Service.
  • UpBase will only review or disclose your content as outlined in the Privacy Policy or as required by law.
  • We may remove content that violates our Terms at our discretion.

VII. Security and Data Protection

By using the Service, you agree to our collection and use of personal data as described in the Privacy Policy. Users outside Vietnam must comply with local laws and data regulations.

VIII. Cancellation and Termination

  • You may cancel at any time. Instructions will be available on our website.
  • These Terms remain in effect unless terminated by you or us. We may terminate your Account without notice for violations.
  • Outstanding obligations, including payments, survive termination.

IX. Changes to the Terms

We may revise these Terms and will notify you via email or our official channels. Changes become effective upon notice.

X. Contact

UPBASE TECHNOLOGY JOINT STOCK COMPANY

  • Head Office: 3rd Floor, Diamond Flower Building, 48 Le Van Luong, Nhan Chinh Ward, Thanh Xuan District, Hanoi
  • Ho Chi Minh Office: 98 Nguyen Cong Tru, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City
  • HCM Warehouse: Lot 05, National Highway 22, Tan Phu Trung Industrial Zone, Tan Phu Trung Commune, Cu Chi District, Ho Chi Minh City, Vietnam
  • Phone: (+84) 868 747 247