At UpBase, we deeply respect your right to privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data and information when you use our products and services.
By accessing or using any of our products, services, websites, or applications (collectively referred to as “Services”), you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We may update this Policy from time to time, and the latest version will always be made available on our platform. Continued use of the Services after any updates constitutes your acceptance of the revised Policy.
We may collect information directly from you, automatically through your use of our Services, or via third-party integrations. This includes but is not limited to the following:
Company name, business registration number, store name
Business address and contact representatives
IP address, device identifiers, browser type and version
Access time, pages viewed, referring URLs, interaction logs
Cookies and usage tracking technologies
Service usage logs, support requests, form submissions
Transaction history, campaign engagement, message content (if applicable)
In cases where you use third-party tools integrated into our Services (e.g., logistics, payment gateways, finance tools), data collected or generated may be governed by the third party’s respective privacy policies. However, UpBase remains committed to facilitating secure and responsible data handling through proper integrations.
We use the collected data for various legitimate business purposes, including but not limited to:
Your data is securely stored on cloud infrastructure provided by our trusted third-party data center partners, who comply with global standards for information security and data privacy.
UpBase applies industry-standard security measures to protect personal information and user data. These include:
Only authorized personnel with a legitimate business need will be granted access to personal data.
Note: While we strive to protect all data, we cannot guarantee the security of information shared with or accessed by third-party services not operated by UpBase.
As a User of UpBase, you are responsible for maintaining the confidentiality and security of your account and related access credentials. You must:
UpBase shall not be held liable for any data breach or loss resulting from negligence, mismanagement, or unauthorized activity caused by the User or through external third-party applications accessed voluntarily by the User.
You have the right to:
These actions can be performed via your UpBase account dashboard or by contacting our support team.
UpBase uses cookies and similar technologies to enhance user experience and improve service performance.
You may configure your browser to refuse cookies. However, please note that disabling cookies may affect the availability or functionality of certain features within our platform.
If you have any questions, concerns, or complaints regarding your data privacy or this Policy, please reach out to us via the following channels:
We are committed to resolving any issues promptly, fairly, and in accordance with applicable laws. In complex cases, we may request a direct meeting to ensure mutual understanding and resolution.